4.9 Update: Kiosk2.0, Digital Desk, and Notification Center
We are thrilled to announce the upcoming release of version 4.9 of Invo’s software. The release will be available on September 4 and the update will take place over the weekend. This version offers some of our best upgrades yet, including access to Kiosk2.0, support of Hyosung’s Digital Desk, and the deployment of Notification Center.
Kiosk2.0
v4.9 will premiere our upgraded Kiosk2.0 software. This new Kiosk offers a variety of benefits, from a sleek UI to improved app functionality. Here are a few of the biggest changes.
Dual Monitor Functionality
Kiosk2.0 features a fully upgraded end-user experience, starting with dual monitor and touch screen capacity. While touch screens are already compatible with our Kiosk software, Kiosk2.0 makes them a focal point.
With Kiosk2.0, financial institutions can replace the mouse, keyboard, and electronic signature pad with a touchscreen. With this setup, the agent would appear on the primary monitor while the end-users’ interaction tools would appear on the secondary monitor.
These interaction tools include the in-call chat function, co-browsing, filling out forms, and even signing them electronically.
Traditional single-monitor setups would also have access to full feature functionality. Financial institutions that don’t want to utilize a two-monitor setup or buy additional hardware can still take advantage of their existing setup without missing out on any of the other feature enhancements.
Sleek Frosted Glass User Interface
Another upgrade to the end-user experience is the update to the frosted glass user interface. The sleeker, more modern UI not only looks more up-to-date but also promotes a smoother start-to-finish experience for end-users. Whether from a touch screen or traditional setup, end-users can quickly select who they need to speak to and create a call.
Enhanced App Architecture
While not entirely browser-based, the current Kiosk app’s construction is more browser-focused. The new app’s build is designed to be more efficient. Kiosk2.0 will create significant performance gains, including smaller run times, faster startup, and lower memory usage on your machines.
This includes enhancements to our single sign-on process, which will make it even easier for administrators and staff to access the platform.
Hyosung Digital Desk Support
This latest version fully support Hyosung’s Digital Desk hardware. The Digital Desk is a full-service interactive desk with a 43” front monitor and a 16” touch screen. It is built from commercial-grade materials and hardware and offers flexibility to turn any room or office into a full-service digital branch.
Notification Center
Our new Notification Center feature centralizes alerts and updates in one place, streamlining the agent’s dashboard so that they can easily access the most pressing interactions. It allows agents to be alerted when new interactions come into the Invo platform.
Agents will receive visual and audio alerts on the dashboard, as well as browser alerts if they are enabled in system settings. This means that agents can be alerted regardless of where they are in the browser.
In the notification center, agents can see all of their incoming interactions, whether it be chats they need to respond to or video calls that are waiting for them.
Banuba Integration
Banuba is the world’s leading Face AR SDK and virtual background company. In v4.9, Invo users will have access to Banuba’s industry-leading virtual backgrounds, or Background AR, allowing for more professional backgrounds during video calls.
Learn about all the other updates by downloading our full release notes.
Along with the features discussed above, version 4.9 includes other enhancements, such as:
Banuba virtual background integration
Text number navigation
Enhanced video call quality
And more