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Customer Satisfaction in a Digital World
Customers are increasingly asking for next-gen tools from their financial institutions to make their banking experience more convenient. Here’s how financial institutions can ensure they stay relevant.
The Breakdown
Innovation strategies that include next-gen tools and customer service offerings such as co-browsing and video banking can dramatically increase customer satisfaction while making physical branches more efficient and profitable.
This credit union needs just three employees to manage new accounts across nine branches. They save over $120K annually in staffing costs, all while cutting lobby wait times by 133%. Find out how →
Next-gen tools that make customers happy and turn a profit.
Over the last decade, megabanks have invested heavily in next-generation tools to connect with their customers. Of course, they had the budget to do so. What about community banks and credit unions that don’t have that kind of budget?
That’s where Invo can help. Invo offers next-gen solutions that make customers happy and improve loyalty while also increasing revenue and improving staff efficiencies.
The Tools
Financial institutions are expected to offer basic digital banking tools such as mobile banking and remote deposit. However, tools like co-browsing, video banking, SMS text and chatbots, and scheduling can make financial institutions more accessible to their customers.
The Results
By deploying next-gen tools through Invo to revitalize digital customer service, financial institutions have seen increases in revenue and staff efficiencies, while seeing lobby wait times cut by more than half. Read the full eBook to see the full data below.
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Customer Satisfaction in a Digital World
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Have Questions?
Schedule a time to chat with our Solutions Consultant and find out how Invo can help. Our discovery calls are consultative, not salesy, because we want you to succeed.
Hope Solomon
Solutions Consultant