SMS Text is a vital communication tool for financial institutions.
Connect with your customers as effortlessly as texting with friends and provide lighting fast support with the Invo SMS text messaging platform.
Utilize templated intents to automate routine tasks or direct interactions to a live representative via a backend dashboard.
Receive a unique SMS number that customers can use to text for support at any time.
Easily transition conversations from SMS to more secure channels such as video in a single session.
Invo Text Use Cases
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Invo Text can grant customers access to initiate online applications through SMS texting, allowing them to start the process on their own schedule. When a procedure requires a secure channel, the SMS communication can be easily transitioned into other forms of rich communication including chat, voice, or video.
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Financial institutions can utilize Invo Text to send their customers SMS alerts regarding account activity, including deposits, withdrawals, and transactions, as well as reminders for bills and fraud alerts.
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Invo Text solutions can provide real-time updates on the status of claims, helping to keep policyholders informed and reducing the need for follow-up calls.
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Invo Text can be configured to automatically respond to specific keywords or phrases with pre-determined answers to frequently asked questions or route inquiries to the appropriate customer service representative, who can then respond with the relevant information.
Invo Text offers customizable solutions for a broad range of applications.
In the financial industry, SMS texts have a 98% open rate, compared to a low 23% for emails.
98%
95%
95% of all SMS text messages are read within 3 minutes.
SMS text response time averages 90 seconds, while email response time averages 90 minutes.
90 Seconds
Leverage Advanced Intents for Faster Support
Invo Text pairs live agent use with cutting-edge technology through its integration with Invo Chat's intent engine.
Automate Routine Tasks & Common Questions
24/7 Assistance for Peak Times and After-Hours Support
Easily Direct Interactions to a Live Representative
Customize Responses or Select from a Library of Templates
Easily Transfer Data From Previous SMS Providers
Switching vendors can be tough, especially when data transfer is involved. Invo Text was designed with compatibility in mind so your institution can effortlessly move all customer contacts and prior interactions to the Invo Text platform.
Free Download
The Power
Of Response
Customers want to reply to your messages. They don’t want a no-reply. Give them the power of response.
Have Questions?
Schedule a time to chat with a Solutions Consultant and find out how Invo can help. Our discovery calls are consultative, not salesy, because we want you to succeed.
Nyle Cannefax
Solutions Consultant
