Guide Customer Journeys with Personalized Care.
In the digital age, customer service and personal engagement remain essential. Invo Concierge, our tablet-based lobby management tool, warmly greets and swiftly guides customers to their next destination in your branch.
Streamline operations by managing walk-in traffic and assigning customers to either a self-service kiosk or available branch staff.
Greet customers through our tablet-based module while efficiently collecting key information to expedite their service.
Optimize in-person meetings by identifying staff availability, matching customers with the appropriate resource.
Invo Concierge Use Cases
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Banks and credit unions can implement Invo concierge at their branches to efficiently manage walk-in traffic. Customers can check in upon arrival, reducing wait times and enhancing the overall branch experience. Streamlining customer check-in improves operational efficiency, reduces congestion, and ensures a smooth customer journey.
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Bank staff can use Invo Concierge to access customer information and history before meeting with them, allowing for personalized interactions. For example, they can see recent transactions or account details to provide tailored assistance. Enhancing personalization in customer service fosters stronger customer relationships and helps staff address customer needs more effectively.
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Financial Institutions can offer customers the option to schedule appointments via Invo concierge. Staff can manage appointments efficiently, ensuring that the right resources are available for each meeting. Appointment scheduling improves customer convenience, minimizes wait times, and ensures that customers receive dedicated attention during their visits.
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Invo concierge can provide self-service options to customers, such as account balance inquiries, fund transfers, or check deposits. Customers can access these services independently or with staff assistance if needed. Offering digital self-service options reduces the workload on staff, speeds up routine transactions, and allows employees to focus on more complex customer needs.
Invo Concierge offers a customizable solution for a range of applications.
Digital concierge services can cut customer wait times by 20% for financial institutions.
20%
30%
Tablet-based concierge tools can improve branch employee productivity by up to 30%
Digital concierge services can boost satisfaction by up to 15% or more in financial institutions.
15%
Empower Your Staff & Streamline Scheduling
Invo Concierge empowers your staff to eliminate double-bookings and conflicts by centralizing the customer experience. Each video call commences with agents fully informed about customer needs, ensuring immediate and accurate assistance while eliminating the need for customers to switch desks.
Integrate Invo Booking for Maximum Efficiency
Invo Concierge seamlessly integrates with Invo Booking, enabling customers to streamline check-ins for pre-scheduled video appointments. Furthermore, your branch's concierge can efficiently schedule future calls directly from the tablet interface.
The Invo Concierge lobby management platform offers a highly customizable self-service check-in touchscreen kiosk station. Lobby empowers your customers to independently check in for video kiosk sessions and in-person meetings, while providing your financial institution with comprehensive efficiency tracking capabilities through its robust reporting functionality
Self-Service Check-in Concierge Kiosk
Free eBook
How Video Banking Solves Escalation Problems
✓ Learn how to overcome hiring & staffing struggles with digital tools.
✓ Discover solutions that deliver seamless on-screen experiences that are proven to cut wait times in half.
✓ Find out why features like Co-Browsing increase customer satisfaction
Have Questions?
Our team is here to help!
Speak with a Solutions Consultant to sefirsthand how Invo can help your team!
✓ Learn how to overcome hiring & staffing struggles with digital tools.
✓ Discover solutions that deliver seamless on-screen experiences that are proven to cut wait times in half.
✓ Find out why features like Co-Browsing increase customer satisfaction