Enhance Customer-Agent Connection
Our first-in-market in-branch video banking kiosks enable centralized call answering, guiding customers through complex financial transactions, and foster personalized connections between agents and customers.
Improve member experience with on-location physical kiosks, allowing seamless interaction with remote agents on demand, significantly reducing wait times.
Our expert team designs your ideal physical solution, offering tablet or touchscreen PCs, webcams, document capture cameras, and signature pads.
Empower members to effortlessly handle complex financial transactions, facilitated by cutting-edge document capture and electronic signature technology.
Invo Kiosk Use Cases
-
Invo Kiosks can be used to streamline and expedite the process of opening new bank accounts or credit union memberships. Customers can walk up to the kiosk, provide their identification documents through the document capture camera, and sign necessary forms using the signature pad. A remote agent can then assist them in verifying their information, answering any questions, and guiding them through the account opening process, ensuring a smooth and personalized onboarding experience.
-
Invo Kiosks can be employed to facilitate loan applications and provide personalized assistance to customers seeking credit. Customers can use the touchscreen to input relevant financial information, while the document capture camera allows them to submit supporting documents, such as income statements and identification. The remote agent can then review the application, assist with any additional document requirements, and guide the customer through the loan approval process, improving efficiency and customer satisfaction.
-
Banks and credit unions can use Invo Kiosks to offer remote financial advisory services. Customers can use the kiosk to schedule appointments with financial advisors and discuss their financial goals and investment options via a video call with the remote agent. During the session, the agent can share relevant documents or presentations through the touchscreen, and customers can digitally sign necessary paperwork using the signature pad, making the advisory process more interactive and accessible.
-
Invo Kiosks can also be utilized for document verification and secure transactions. For instance, if a customer wants to update their personal information or perform high-value transactions that require extra verification, they can visit the kiosk. The document capture camera can authenticate their identity by comparing documents with stored records, and the remote agent can validate the request and complete the transaction while ensuring compliance and security measures are met.
“Document Capture is, by far, our favorite feature.”
Rave Financial (formerly Mobiloil Credit Union) optimizes customer service and simplifies complex transactions with the integration of our document capture cameras into their Invo Kiosk tech stack, ensuring faster and more efficient processes.
Seamless Document & Signature Capture
Customers can conveniently sign documents on touchscreen monitors or digital signature pads at each kiosk. Our integrated eSignature solutions like DocuSign and HelloSign enable efficient completion of documents during video calls, capturing signatures in real time.
Expedite Document Verification
With Invo Kiosk, the traditional concept of conducting business across a physical desk is replaced by an interactive camera interface, enhancing accessibility and flexibility for customers.
Document capture cameras expedite the verification process, allowing customers to place their documents under the camera for instant capture and validation by the remote employee.
Free eBook
How Video Banking Solves Escalation Problems
✓ Learn how to overcome hiring & staffing struggles with digital tools.
✓ Discover solutions that deliver seamless on-screen experiences that are proven to cut wait times in half.
✓ Find out why features like Co-Browsing increase customer satisfaction