4.9 Update: Kiosk2.0, Digital Desk, and Notification Center

We are thrilled to announce the upcoming release of version 4.9 of Invo’s software. The release will be available on September 4 and the update will take place over the weekend. This version offers some of our best upgrades yet, including access to Kiosk2.0, support of Hyosung’s Digital Desk, and the deployment of Notification Center.

Kiosk2.0

v4.9 will premiere our upgraded Kiosk2.0 software. This new Kiosk offers a variety of benefits, from a sleek UI to improved app functionality. Here are a few of the biggest changes.

Dual Monitor Functionality

Kiosk2.0 features a fully upgraded end-user experience, starting with dual monitor and touch screen capacity. While touch screens are already compatible with our Kiosk software, Kiosk2.0 makes them a focal point.

With Kiosk2.0, financial institutions can replace the mouse, keyboard, and electronic signature pad with a touchscreen. With this setup, the agent would appear on the primary monitor while the end-users’ interaction tools would appear on the secondary monitor.

These interaction tools include the in-call chat function, co-browsing, filling out forms, and even signing them electronically.

Traditional single-monitor setups would also have access to full feature functionality. Financial institutions that don’t want to utilize a two-monitor setup or buy additional hardware can still take advantage of their existing setup without missing out on any of the other feature enhancements.

Sleek Frosted Glass User Interface

Another upgrade to the end-user experience is the update to the frosted glass user interface. The sleeker, more modern UI not only looks more up-to-date but also promotes a smoother start-to-finish experience for end-users. Whether from a touch screen or traditional setup, end-users can quickly select who they need to speak to and create a call.

Enhanced App Architecture

While not entirely browser-based, the current Kiosk app’s construction is more browser-focused. The new app’s build is designed to be more efficient. Kiosk2.0 will create significant performance gains, including smaller run times, faster startup, and lower memory usage on your machines.

This includes enhancements to our single sign-on process, which will make it even easier for administrators and staff to access the platform.

Hyosung Digital Desk Support

This latest version fully support Hyosung’s Digital Desk hardware. The Digital Desk is a full-service interactive desk with a 43” front monitor and a 16” touch screen. It is built from commercial-grade materials and hardware and offers flexibility to turn any room or office into a full-service digital branch.

Watch full demo →

Notification Center

Our new Notification Center feature centralizes alerts and updates in one place, streamlining the agent’s dashboard so that they can easily access the most pressing interactions. It allows agents to be alerted when new interactions come into the Invo platform.

Agents will receive visual and audio alerts on the dashboard, as well as browser alerts if they are enabled in system settings. This means that agents can be alerted regardless of where they are in the browser.

In the notification center, agents can see all of their incoming interactions, whether it be chats they need to respond to or video calls that are waiting for them.

Banuba Integration

Banuba is the world’s leading Face AR SDK and virtual background company. In v4.9, Invo users will have access to Banuba’s industry-leading virtual backgrounds, or Background AR, allowing for more professional backgrounds during video calls.

Learn about all the other updates by downloading our full release notes.

Along with the features discussed above, version 4.9 includes other enhancements, such as:

• Banuba virtual background integration

• Text number navigation

• Enhanced video call quality

• And more

Kiosk2.0 Features, Functionalities, and Enhancements

In 2026, we are launching Kiosk2.0, the next generation of video banking kiosk software. Kiosk2.0 will include a variety of new features and enhancements. To see the short-form version of these features, you can download the explainer sheet.

The purpose of this post is to take an in-depth look at these new features and functionality.

Dual Monitor and Touch Screen capabilities

One of the most noticeable upgrades in Kiosk2.0 is the updated end-user experience, starting with dual monitor and touch screen capacity. While touch screens are already compatible with our Kiosk software, Kiosk2.0 makes them a focal point.

With Kiosk2.0, financial institutions can replace the mouse, keyboard, and electronic signature pad with a touchscreen. With this setup, the agent would appear on the primary monitor while the end-users’ interaction tools would appear on the secondary monitor.

Financial institutions can opt for a stacked monitor setup or a traditional two monitor setup.

These interaction tools include the in-call chat function, co-browsing, filling out forms, and even signing them electronically.

Traditional single-monitor setups would also have access to full feature functionality. Financial institutions that don’t want to utilize a two-monitor setup or buy additional hardware can still take advantage of their existing setup without missing out on any of the other feature enhancements.

Sleek Frosted Glass User Interface

Another upgrade to the end-user experience is the update to the frosted glass user interface. The sleeker, more modern UI not only looks more up-to-date but also promotes a smoother start-to-finish experience for end-users. Whether from a touch screen or traditional setup, end-users can quickly select who they need to speak to and create a call.

Kiosk2.0 Create Call page, featuring upgraded frosted glass UI

Setup Wizard

One of our goals with Kiosk2.0 was to make it easier to set up a new kiosk. Our new setup wizard will guide your staff through authenticating and registering a new kiosk, as well as easily assigning microphones, monitors, and sound settings.

The final page of the new Kiosk2.0 setup wizard

Enhanced App Architecture

While not entirely browser-based, the current Kiosk app’s construction is more browser-focused. The new app’s build is designed to be is more efficient. Kiosk2.0 will create significant performance gains, including smaller run times, faster startup, and lower memory usage on your machines.

This includes enhancements to our single sign-process, which will make it even easier for administrators and staff to access the platform.

More Admin Control

With Kiosk2.0, we have significantly overhauled admin capabilities, with the intent to make life easier on your video banking administrators. These capabilities include:

More Intuitive Admin Access

No more hidden shortcuts to access admin management tools. Our new software is more intuitive and simpler. All that an admin needs to do to access their management tools is click on the logo image three times and provide their admin code.

More Admin Controls

Admins will not only have an easier time accessing their tools, but they’ll have more to choose from. From their management section, admins can quickly shut down, restart, or reset the kiosks if troubleshooting is necessary. Admins can also see local logs and change the kiosk’s configuration and device setup.

More Troubleshooting and Support Capabilities

Along with access to local logs, Kiosk2.0 features enhance logging. This includes network logs, allowing for better troubleshooting and reporting of network quality. We are also upgrading triage support with the new software.

4.6 Update: Campaigns, Surveys, and More

As of April 3, 2024, Invo has released version 4.6 of our platform, complete with the “biggest version of changes to date.” These changes include updates to the user experience and interface, new functionalities, and feature functionality changes. Let’s highlight a few of the biggest updates.

Widget

Invo announced the exciting new widget at the 2023 Invo Summit. This sleek UI is more intuitive and customizable to your financial institution. Some of the updates include:

Voice Call

Customers can now access a voice call from the widget. Previously, customers could only launch a video call or chat.

Co-Browsing

If a customer if filling out a form or application and needs immediate help navigating their screen, they can launch a co-browsing session directly from the widget.

Landing Page

Customers can now launch video and voice calls directly from the widget, making the traditional landing page optional. The video banking landing pages will have a refreshed look in 2024, but financial institutions now have the option to remove the landing page altogether.

SMS Text Campaigns

We understand how important it is for customers to have open communication with their financial institutions. With our newest Invo Campaigns feature, financial institutions can continue providing that level of communication. This text enhancement allows financial institutions to schedule and send mass communications to customers.

Further, financial institutions can schedule multiple text messages over a set amount of time. Let’s say your financial institution is overhauling the new accounts process and wants to include an introductory texting campaign.

Campaigns are designed for ease of use, following three easy steps:

Create Campaign

Team members can create a campaign by clicking "New Campaign" and selecting a category such as marketing or onboarding, a sender number, and a timezone.

Write and schedule texts

From there, your team can write texts, add new messages, and schedule each text in our user-friendly campaign editor. Team members can save their campaigns as drafts if they aren't ready to send yet.

Enroll users and send

Once all the messages are written and scheduled, it's time to enroll contacts. From here, your team determines a start date for the first message and can enroll contacts via spreadsheet or one-by-one.

Surveys

Invo's surveying platform is now more dynamic than ever. Through the new distributions setting, your team can determine when a survey appears to an end user based on the channel and queue of the interaction. There is also now the option for a question to be a global question, allowing certain questions to be used in all surveys.

These changes allow financial institutions to gather better, more useful data. Global questions help financial institutions ensure they are getting the necessary responses for better Net Promotor Scores across all channels. Distributions give the ability to gather better data in response to specific interactions, such as measuring end-user satisfaction after talking with your financial institution's chatbot or following a video call.

Cross Channel Transfers

In the 4.6 update, all interactions can be escalated easily within the same interaction. If an end-user begins an interaction with your financial institution's chatbot and needs to jump onto a video call or a voice call, they can do so within the same interaction rather than beginning a new one. Further, with the updated Invo widget, it will all happen on the same screen, in the same panel. Whether the end-user jumps into a voice call or needs to co-browse a page with an agent to submit a form, they won't need to jump to a landing page or start a new interaction. 

Learn about all the other updates by downloading our full release notes.

Along with the features discussed above, the new 4.6 update includes other enhancements, such as:

• eSignature Updates

• Seamless Agent Transfers

• Improved Reports

• And More

Download the full release notes or request your upgrade today! You can also email your account representative to request more information.

Request Your Upgrade