Uninterrupted Banking. Anytime, Anywhere.
Not your average chatbot. Supercharge your institution with our intent-focused chat solution, meticulously crafted by financial experts for 24/7 customer accessibility.
Customize your personalized chatbot to automate basic questions past operating hours.
Allow customers to inquire, initiate transactions, and provide live agents with invaluable context from any device.
Easily transition conversations from your AI driven bot to a live agent or video in a single session.
Invo Chat Use Cases
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Invo Chat can assist customers by answering common queries. It can also help with troubleshooting common issues, thus reducing the workload on staff.
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Invo Chat can initiate account management actions through natural language conversations making banking more convenient and accessible.
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Invo Chat can act as a front-line filter, engaging with customers to gather essential information before connecting them with a live agent. By proactively capturing data the chatbot ensures that live agents have all the pertinent information at their fingertips when the customer interaction begins.
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Invo Chat can be configured to automatically respond to specific keywords or phrases with pre-determined answers to frequently asked questions or route inquiries to the appropriate customer service representative, who can then respond with the relevant information.
Invo Chat offers customizable solutions for a broad range of applications.
Institutions can handle a 50% increase in volume of customer inquiries with the help of chatbots.
50%
90%
Chatbots can reduce response times by up to 90% compared to traditional channels.
Implementing chatbots can reduce customer service costs by up to 30%
30%
Seamlessly Transfer Customer to Other Channels
Invo Chat simplifies the process of connecting customers with employees. It can instantly escalate to a video call, eliminating the need to search for a contact page. Invo Chat streamlines the customer journey, ensuring swift access for both existing and potential customers, hassle-free.
Native Scheduling for Future Meetings
By combining Invo Booking with Invo Chat, customers can effortlessly schedule future appointments through the chatbot. A website widget allows them to select a convenient time with just a click, eliminating the need for phone calls or visiting dedicated webpages.
Live Employee-Driven Chat During Business Hours
Invo Chat swiftly guides your customers by asking personalized questions based on predefined intents. It seamlessly transitions from chatbot interactions to live conversations with your team via the Invo dashboard, offering options for live chat, phone calls, or video calls.
Free eBook
Two-Way Communication in Self-Service
Explore the benefits of two-way communication for improving customer experience and driving growth.
Have Questions?
Schedule a time to chat with a Solutions Consultant and find out how Invo can help. Our discovery calls are consultative, not salesy, because we want you to succeed.
Nyle Cannefax
Solutions Consultant
